Privacy Policy and Cookie Policy

Cookie Policy

Effective 1 July 2023.

This Cookie Policy explains how the Uralla Wool Room uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website. They are widely used to enhance your browsing experience and provide information to website owners.

2. How We Use Cookies

We use cookies and similar technologies for various purposes, including but not limited to:

  • Essential Cookies: These cookies are necessary for the functioning of our website and cannot be turned off in our systems. They enable basic functions like page navigation, security, and accessibility.

  • Performance Cookies: These cookies help us analyze how visitors use our website, allowing us to improve its performance. They collect information such as which pages are visited most often and any error messages encountered.

  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your username or language preference) and provide enhanced features. They may also be used to provide you with a more personalized experience.

  • Targeting/Advertising Cookies: We do not use cookies for advertising.

3. Third-Party Cookies

A third-party service provider like YouTube places cookies on your device if you view videos on our website. Our Google Review widget also sets third-party cookies. We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties.

4. Your Cookie Choices

You can control and manage cookies in various ways:

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, please note that disabling certain cookies may affect the functionality of the Site.

  • Opt-Out Tools: You can also use tools provided by third-party advertisers to opt out of targeted advertising. Please note that opting out does not mean you will no longer receive online advertising. It only means that the ads you see will not be tailored to your interests.

5. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the beginning of this policy.

6. Contact Us

If you have any questions about this Cookie Policy, please contact us.

By using this website, you agree to the use of cookies as described in this policy.

Privacy Policy

1. We respect your privacy

The Uralla Wool Room respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you. We do not share any personal information.

2. What personal information we may collect

We may collect the following types of personal information from you:

  • name

  • address

  • email address

  • phone number — we will only contact you by phone if urgent communication is required, and we haven’t had success with your email address.

  • fax number

  • information about the goods or services you have ordered

  • information from enquiries you have made

  • communications between us

  • credit card information

  • detailed information about the running of your business as required for our services.

3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us via email or electronically via our online form, phone, or in person; when you access our website to make a purchase; social media presence(s); and when we provide our services to you.

4. Use of your personal information

We use your information to provide our service(s) to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

We will not under any circumstances sell or rent your information to a third party.

5. Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

6. Access to your personal information

You can access, update or request the removal of your personal information by contacting

7. Policy changes

Any changes to this privacy policy will be updated on this site.